Premise
The front desk staff at a hotel is the primary point of contact for guests and sets the tone for a guest’s experience. They have an opportunity to affect guests' experience in a number of ways and ensure that guests are satisfied with their stay. The front desk staff will leave a lasting impression on guests. Make sure it is a good one. Lisa’s Hotel Training provides training that will give your hotel an edge over competing hotels simply by the fact that you will have a well trained staff prepared to cater to the unique needs of hotel guests. By using Lisa’s Hotel Training you can guarantee that your training program is consistent for each employee, and trainer scheduling is no longer an issue. On completion of this training program new employees will be able to list the steps in the guest check in and checkout procedures, explain the methods for processing guest charges and payments, and explain the reservations process.
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